Coronavirus
and our business

Supporting people’s health and wellbeing has been our purpose for over 100 years and that's never been more important than right now. Please do contact us if you’ve been financially affected by coronavirus.

We’re open as (almost) normal

We’ve taken steps to ensure there is as little disruption to your services as possible.

Our customer care team are set up to work remotely. Although there may be a slightly longer wait than normal, they’re available to answer your questions and process your claims.

We’re still accepting paper claims but we encourage you to claim online where possible. You can do this by logging in to My Westfield.

We’re grateful for your patience and understanding at this difficult time.

How your health cash plan can support you.

We’ve put together a blog on the ways your health cash plan can help you during the coronavirus outbreak, including:

• Doctorline^TM - our 24/7 GP telephone line
• 24 Hr Advice and Information line - help and advice from trained counsellors, lawyers and medical advisers
• Hospital Benefit - cash payouts in the event you’re admitted to hospital

Log in to My Westfield to see all your health and wellbeing benefits.

You can find the full article on how your health cash plan can help during coronavirus on our blog.

Coronavirus help resources

Worrying about our own health or that of our loved ones is incredibly stressful.

We’ve dedicated our time to producing resources to help businesses and individuals stay well, mentally and physically, during this time.

Guides include Preparing for COVID-19 for employers, Understanding isolation, the Employee guide to working from home and What to do if you think you have coronavirus.

There’s even a tool to help you determine how long you should stay isolated for. If you or someone in your household has shown symptoms.

For employers and HR leaders, we’ve created two in-depth reports about the impact of Covid on the workforce. Divided Together examines the changing expectations of employers and the workplace, while Coping with Covid explores the mental health impact of the pandemic and how managers can help their people cope with ongoing change and uncertainty.

You can find all the coronavirus guides here, keep checking our blog for updates and follow us on facebook, Twitter and LinkedIn for the most up to date news.

What are we doing for our community?

Giving back to the communities in which we live and work is a big part of what makes us Westfield Health.

Our not-for-profit heritage guides us at this time, and we’re proactively supporting charities and those in need in Sheffield and across the country.

Our regular fruit delivery has been given to S2, a local food bank supporting vulnerable and homeless people in Sheffield.

In recognition of the huge mental strain isolation places on all of us but especially on older adults, we’ve donated £10,000 to AgeUK to provide food parcels to elderly people. We’ve also extended our support further by calling those who are vulnerable or isolated.